At windycity-shop, we respect your privacy. This Privacy Policy explains the information processed when you browse the website, contact us, create an account, or place an order.
Information We Collect
Personal Information: Name, email address, phone number, billing and shipping address, account details, and information submitted through forms.
Order Information: Products, quantities, order value, payment status, delivery details, returns, refunds, and support history.
Device Information: IP address, browser and device type, security events, cookie identifiers, and browsing information produced by enabled website tools.
How We Use Your Information
- Process, fulfil, deliver, return, and refund orders.
- Communicate about orders, payments, returns, and support requests.
- Operate accounts, carts, checkout, security, fraud prevention, and website preferences.
- Improve the storefront and send marketing only where consent or another lawful basis applies.
We do not sell or rent personal information.
Sharing Your Information
Information is shared only as needed with payment processors, shipping carriers, hosting, security, analytics, support, professional advisers, or authorities where legally required. Each provider processes information under its own terms and privacy obligations.
Payment Information
Payment details are processed by the payment provider selected at checkout. This store does not store complete card numbers.
Cookies and Tracking
Essential cookies support login, cart, checkout, security, and saved preferences. Analytics, advertising, or other optional technologies should be described in the site cookie controls when enabled. Disabling essential cookies may prevent parts of the store from working.
Data Retention
Information is kept for as long as reasonably needed for orders, customer support, fraud prevention, accounting, tax, legal, and dispute-resolution purposes, after which it is deleted or anonymized where appropriate.
Your Rights
Depending on your location, you may be able to request access, correction, deletion, restriction, portability, or withdrawal of marketing consent. Identity verification may be required before a request is completed.
Protecting Your Information
We use reasonable administrative and technical safeguards, including access controls and encrypted connections. No online system can be guaranteed completely secure.
Updates to This Policy
This policy may be updated when our services, providers, or legal obligations change. The current version will be published on this page.
Contact Us
For a privacy request or question, use the verified Contact Information shown directly below and explain the right or record involved.
Contact Information
Business Name: windycity-shop
Phone: +1 312-225-9777
Email: support@windycity-shop.com
Address: 2221 S Michigan Ave, Chicago, IL 60616, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed